Senior ServiceNow Developer – AI & ERP Solutions

About Us

We are Apricot Jam , a global professional services company delivering outsourcing, consulting, and technology solutions. With 90%+ client retention and the trust of Fortune 500 companies across North America, Europe, and Asia, we specialize in building high-performing ServiceNow teams that deliver measurable outcomes.

Our mission is simple : put people first, empower creativity, and help clients unlock the full potential of technology. With delivery hubs in India and Europe, we combine global reach with local expertise.

Role Overview

We are seeking a Senior ServiceNow Engineer with 5+ years of hands-on experience leading large-scale implementations. This senior role requires certifications, proven success across multiple ServiceNow modules, and the ability to architect, design, and deliver complex solutions .

You will play a key role in advancing our AI + ERP workflow initiatives — leveraging Agentic AI, AI Agent Studio, and App Engine to solve complex enterprise challenges. Beyond technical expertise, we value leadership, collaboration, and the ability to mentor and guide teams.

Key Responsibilities

Solution Design & Delivery

Architect and deliver scalable ServiceNow solutions across ITSM, ITOM, CSM, HRSD, SPM, SAM Pro, FSM, IRM, and more.

Build, configure, and optimize workflows, automations, and ERP workflows with App Engine.

AI & Automation

Drive adoption of Agentic AI and AI Agent Studio to create next-generation workflow automation.

Translate business needs into intelligent, AI-powered technical solutions.

Leadership & Collaboration

Provide technical leadership and ensure adherence to ServiceNow best practices.

Collaborate with global stakeholders to align business and technology.

Mentor junior developers and contribute to a culture of excellence.

Operations & Integrations

Ensure performance, reliability, and maintainability of applications in production.

Lead integrations with ERP and enterprise systems (SAP, Oracle, Workday, etc.).

Required Skills & Certifications

Mandatory

Bachelor’s degree in Software Engineering (minimum) ; a Master’s degree in Computer Science, Software Engineering, or related field is a plus.

ServiceNow Certified System Administrator (CSA).

At least one advanced certification : CAD, CIS, or specialization in App Engine / CSM / ITSM / ITOM.

5+ years’ hands-on experience with ServiceNow implementations.

Preferred

Proven expertise in Agentic AI, AI Agent Studio, and ERP workflows.

Strong skills in JavaScript, AngularJS, REST / SOAP APIs.

Demonstrated success in integrating ServiceNow with ERP and enterprise platforms.

Excellent problem-solving, collaboration, and communication skills.

What We Offer

Remote flexibility with working hours that suit your schedule.

The opportunity to work on cutting-edge AI + ERP-driven ServiceNow projects .

Be part of a fast-growing global team with delivery hubs in India and Europe.

Competitive compensation , continuous certification support, and clear career growth paths.

Long-term opportunities across multiple ServiceNow domains.

Ready to take your ServiceNow expertise to the next level? Apply today and join a team that’s shaping the future of enterprise automation.