IT Technology Services Senior Specialist RCA,BASIS,HANA

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

What youll build :

Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS Enhanced Operations Service (EOS) organization serving as a trusted advisor responsible for safeguarding and optimizing strategic customers investments in SAP Enterprise Cloud Services.

We are looking for an experienced SAP technology professional expert for the Enhanced Operations Service (EOS) team who should have a proven track recordin SAP Basis Critical Situation Handling Project Management with a strong technical and process background. A customer first mindset is a must.

As an Enhanced Operations Service Specialist - you are responsible for :

• Ensuring Day to Day quality service delivery and defining tracking and achieving various ambitious service KPI and SLAs.
• Quick responses during escalations take proactive steps to avoid escalations identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations.
• Root Cause analysis for Service requests execution failures and other issues continuous improvement methodologies
• Analyse root-causes of the failures (if known) in achieving the KPIs and define a corrective action plan with well-defined mitigation steps.
• Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
• Bring in Continuous Improvement Initiatives to address customer pain points and enhancements in the Service Delivery
• Process improvement initiatives for daily operational activities
• Streamline standard operating procedures by focussing on automation enhancements.
• Proactive Operation services for the customer and service on-demand with improvements plans to all the stakeholders involving the customer.

What you bring :

Where you belong :

The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers end-to-end delivery and operation model during the customers cloud transformation journey. We provide a spectrum of cloud deployment options for our customers with our own infrastructure our partners and through public cloud infrastructures

#SAPECSCareer

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team :

For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M / F / Vet / Disability :

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID : 425703 Work Area : Information Technology Expected Travel : 0 - 10% Career Status : Professional Employment Type : Regular Full Time Additional Locations : #LI-Hybrid.

Required Experience :

Senior IC

Key Skills

SQL,Active Directory,Information Technology,Access Points,System Software,Database,Infrastructure,Linux,Project Management,Internet,Troubleshoot,PC,Procedures,Setup,hardware

Experience : years

Vacancy : 1