Senior IT Support Specialist

Job Summary

We are looking for an experienced and proactive Senior IT Support Specialist to help maintain and enhance our company's IT infrastructure, covering both hardware and software operations. The ideal candidate will be a key technical resource, responsible for resolving complex support issues, ensuring the smooth functioning of our systems, and contributing to the implementation of IT best practices. This role requires 4-6 years of hands-on experience. Candidates must be available to join immediately and be open to travel to other office locations when required.

Key Responsibilities

• Administer and maintain the company's IT infrastructure, including hardware, software, and networks, serving as an escalation point for complex issues.
• Diagnose and resolve advanced hardware issues related to desktops, laptops, printers, routers, and other peripherals.
• Manage the full lifecycle of software, including installation, configuration, updates, and license compliance.
• Contribute to the implementation and maintenance of data security protocols and perform regular system backups and recovery procedures.
• Provide advanced technical support and guidance to internal teams, resolving issues efficiently.
• Liaise with external vendors for IT procurement, support tickets, and service management.
• Administer and support key business applications, including email systems (e.g., Google Workspace / Office 365), cloud storage, and communication platforms.
• Maintain a detailed inventory of IT assets and create comprehensive documentation for systems, processes, and troubleshooting guides.
• Support IT setup for new employees as part of the onboarding process.
• Proactively monitor system performance to ensure high availability and take ownership of resolving critical incidents to minimize downtime.
• Travel to other offices or event locations as and when required.

Required Skills And Experience

Preferred Qualifications

Skills Required

zendesk, Dhcp, Dns, Windows, Microsoft 365, Vpn, Macos