Learning and Development Manager

Collaborate with department heads to assess training needs across all hotel functions.

Program Design & Delivery :

Develop and deliver engaging training programs including Orientation, Guest Service Excellence, Cultural Awareness, Emotional Engagement, and Compliance.

Learning Calendar Management :

Create and manage monthly training schedules and internal learning events.

Performance Evaluation :

Monitor and assess the effectiveness of training programs and make improvements based on feedback and performance metrics.

Employee Engagement :

Support initiatives that enhance employee morale, motivation, and retention.

Compliance & Records :

Maintain accurate records of training attendance, certifications, and employee development plans.

Trainer Coordination :

Identify and coordinate internal and external trainers or facilitators.

Brand & Quality Alignment :

Ensure training programs align with hotel brand standards and quality expectations.

Qualifications :

Bachelor's degree in Human Resources, Hospitality Management, or related field.

3–5 years of experience in HR or L&D, preferably in the hospitality industry.

Strong communication and presentation skills.

Proficiency in Microsoft Office and e-learning platforms.

Ability to work collaboratively across departments.

Fluency in English; additional languages are a plus.

Skills Required

Microsoft Office