Associate, Specialist, Customer Service, Contact Centre-Planning / Monitoring, Consumer Banking, Technology and Operations

Associate, Specialist, Customer Service, Contact Centre-Planning / Monitoring, Consumer Banking, Technology and Operations-(WD74505)

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Key Requirements

Job Purpose

• Process & risk driven Data Analytics and MIS to provide a great customer and employee experience by effectively delivering real-time management with the purpose of optimizing resources, risk controls to achieve business objectives.
• To manage the Call Centre Financials including Budgeting and Reconciling all the expenses
• To identify and implement revenue generating opportunities from CCTR

Key Accountabilities

Job Duties & Responsibilities

MIS / Analytics, WFM :

Strategic Projects

Experience

Education / Preferred Qualifications

Primary Location

: India-Maharashtra-Pune-DBIL

Job

: Customer Service

Schedule

: Regular

Employee Status

: Full-time : Job Posting

: Jul 3, 2025, 2 : 30 : 00 AM