Associate Specialist, Product Operations

Our

Purpose

Mastercard

powers economies and empowers people in 200+ countries and

territories worldwide. Together with our customers, we’re helping

build a sustainable economy where everyone can prosper.

We support a wide range of digital payments choices, making

transactions secure, simple, smart and accessible. Our

technology and innovation, partnerships and networks combine to

deliver a unique set of products and services that help people,

businesses and governments realize their greatest

potential.

Title

and

Summary

Associate

Specialist, Product Operations

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1. Overview

The Specialist, Product Operations will join the team of

specialists who plays a vital role in the implementation and

supporting of the Originating Institutions (OI) for Cross-Border

Payment Services. The successful candidate will be responsible for

all aspects of XBS configurations post the technical integration

till the commercial launch and supports several types of expansion

programs of the Originating Institutions subsequently. This role

also project manage the configuration tasks by other internal teams

in order to seamlessly complete all end to end configurations

• .,

2. Role

The

Job role is to spearhead the configurational projects from the

regions for the Mastercard Cross-Border business , manage key

stakeholders and support test sessions for new and existing

customers. This role also plays as subject matter expert on XBS

Bank platform capabilities and limitations and bridge the gap

between various stakeholders and Regional teams. The Key

responsibilities of the role includes the following

Ensuring the configurations of the new Originating

Institutions are performed accurately within the prescribed SLA.

Attention to details is a critical attribute of the individual to

ensure error free process.

Effectively collaborate with

wider cross functional teams that supports cross border business in

order to achieve the overall implementation

expectation.

Effective tracking of OI onboarding pipelines

and regular follow ups for the pending details or confirmations

from Sales teams / OIs for successfully completing the configuration

Proactively highlight the anomalies if any with the

configuration data provided and diligently follow up to obtain all

the desired details for the onboarding.

Provide support

for all the user acceptance testing related to any new

functionality that are directly or indirectly linked to the

Configuration.

Activate new corridors, additional

products / channels, pricing changes, new branch additions ,

demographic changes etc for the existing OIs.

Collaborate

with key stakeholders such as the regional product delivery,

Customer Implementation and product management teams on the

configuration related requirements.

Maintain record

keeping of all the configuration requests for addressing any future

queries .

Collaborate and support other teams such as

Customer Support teams in providing required details from the

systems pertaining to an OI in order to resolve an issue raised by

the OI.

Provide different metrics time to time required by

product management teams relating to the OI portfolio, Pipelines

etc. Contribute to the continuous process improvements for

providing better service experience to internal and external

customer through the process improvements.

Undertake any

other specific projects assigned by the line manager and support

other miscellaneous activities endorsed by line

manager

3. All about You / Experience

Bachelor or Master Degree in Information Technology with minimum of

4 years experience in the financial services Industry and prior

experience in Cross-Border payments is strongly preferred

independently

environments; flexibility to handle rapidly changing

scenarios

complex Implementation projects; successfully manage multiple

responsibilities and tasks

learn about our technology, system structure, and rules

Strong analytical and problem-solving skills

data and financial analysis skills and experience

Superior communications and interpersonal skills

project management skills – strong organization and task management

is expected

cross-functionally

in different shifts and if required re-locate to a different

Mastercard location .

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Corporate Security

Responsibility

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All activities involving

access to Mastercard assets, information, and networks comes with

an inherent risk to the organization and, therefore, it is expected

that every person working for, or on behalf of, Mastercard is

responsible for information security and

must :

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Abide by Mastercard’s security policies

and practices;

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Ensure the confidentiality and integrity

of the information being

accessed;

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Report any suspected information

security violation or breach,

and

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Complete all periodic mandatory security

trainings in accordance with Mastercard’s

guidelines.

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