Online Operations Manager
ConfidentialBengaluru / Bangalore, India7 days ago
Job descriptionOwn and improve all workflows for puja & chadawa live ops; drive process efficiency and error-free execution. Ensure quality control for rituals, props, and digital properties going live. Lead a team of 2–3 members, setting clear goals and building capabilities. Manage calendar communication and act as the bridge across central ops, content, and post-live teams. Track KPIs on efficiency, service quality, and customer satisfaction; share insights for continuous improvement.
About Job
We are looking for an Online Operations Manager to own and scale the Puja & Chadawa Live operations at AppsForBharat. This is a central operations role (not on-ground) where you will drive process efficiency, service quality, and seamless execution across puja & chadawa services. You will manage a small team, ensure all props and rituals go live smoothly, and deliver a delightful customer experience.
Skills & Qualification
- 4–7 years in central operations, service delivery, or process management (preferably consumer-tech / services).
- Experience leading a team of 2–3+ members.
- Strong problem-solving, process improvement, and stakeholder management skills.
- High ownership, structured thinking, and ability to thrive in fast-paced environments.
- Bonus : Exposure to customer-facing ops or quality control.
Responsibilities
Skills Required
Process Management, Quality Control, Stakeholder Management, Process Improvement, Service Delivery, Problem-solving
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Operation Manager • Bengaluru / Bangalore, India
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