Client Success Lead

About YAAS!

At YAAS!, we help brands become creators. We do it all - scripting, shooting, acting, AI avatars, editing, uploading, and more. Our team creates content that reaches over 400 million+ views every month. We’ve worked with top brands like Zepto, Zerodha, Cleartrip, GoKwik, Vodafone-Idea, and Zoho. Now, we’re looking for someone to own the client relationship - someone who ensures clients are happy, content is delivered on time, and the internal team is functioning well.

About the Role

As an Account Manager, you’ll be the go-to person for our clients and a guide for the internal team. You’ll oversee communication, timelines, and delivery across 4–5 channels. You're not just managing projects - you’re managing relationships, people, and outcomes.

What You’ll Own

• End-to-end client communication : onboarding, briefs, feedback, and delivery
• Coordination with internal teams (writers, editors, designers, producers) to ensure timelines and quality
• Handling tough conversations with professionalism and maturity
• Maintaining smooth workflows and tracking deliverables across pods
• Regular check-ins on team morale and pod dynamics
• Leading reporting, insights, and process improvements
• Ensuring your channels run smoothly — clients are cared for, and teams are supported

Must-Haves

Required Skills

Bonus If You Have

What We’re Not Looking For

Why YAAS!

You won’t just be doing client calls and making spreadsheets. You’ll be working at the intersection of storytelling, performance, and scale - in a company that’s redefining how brands connect with the world. And you’ll do it alongside a high-performing team that moves fast