Client Support Analyst I

Description

As a Client Support Analyst I, you will play a crucial role in ensuring client satisfaction by providing exceptional support. You will be the first point of contact for clients seeking assistance, and your ability to troubleshoot issues and communicate effectively will be key to your success in this role.

Responsibilities

• Provide first-level support to clients via phone, email, and chat.
• Troubleshoot and resolve client issues in a timely manner.
• Document and track client interactions and issues in the support ticketing system.
• Assist clients with product usage and provide technical guidance.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain knowledge base articles and update documentation as necessary.

Skills and Qualifications

Skills Required

Data Analysis, Sql, Python, Client Support