This job offer is not available in your country.
![Customer Success Associate [Immediate Start]](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=Zarthi){kind=logo}
Customer Success Associate [Immediate Start]
ZarthiBengaluru, Karnataka, India7 hours ago
Job descriptionMonitor and Analyze KPIs : Track and analyze key performance indicators such as customer sentiment, engagement scores, and service request completion SLAs. Use data-driven insights to drive customer success strategies and ensure customer satisfaction. Customer Health Monitoring : Regularly monitor customer health and provide actionable insights based on KPIs to prevent churn, identify risks, and capitalize on opportunities for expansion. Business Reviews & Check-ins : Conduct regular business reviews and check-in meetings with customers to assess performance, review KPIs, understand customer needs, and align our solutions with their goals. Proactive Customer Engagement : Drive proactive customer engagement by ensuring timely responses to requests, managing project timelines, and facilitating necessary product or service updates. Continuous Improvement : Identify trends from sentiment analytics and engagement data to suggest product improvements, processes, or personalized customer strategies that drive a positive customer experience. Cross-Functional Collaboration : Work closely with the Product, Support, and Sales teams to align customer feedback and performance data with ongoing product development, feature enhancements, and support processes. Customer Education & Empowerment : Deliver regular training and resources to customers based on their needs and product usage data to ensure they are maximizing the value of the product. Escalation & Issue Resolution : Identify and address customer issues in a timely and effective manner, working with relevant teams to resolve critical customer concerns and ensuring an optimal experience. Customer Retention & Growth : Focus on driving customer retention, satisfaction, and growth by fostering strong relationships, ensuring customers are realizing value, and identifying opportunities for upsell or cross-sell. Reporting & Documentation : Maintain accurate records of customer interactions, performance metrics, and follow-ups in the CRM system. Regularly report on KPI trends, account health, and customer feedback to internal stakeholders. Experience : 1-3 years of experience in a Customer Success, Account Management, or related customer-facing role, preferably within SaaS or technology industries. Data-Driven : Strong ability to analyze and interpret customer data, including sentiment analytics, engagement scores, and service metrics. Experience with data analysis tools or CRM systems. Customer-Centric : Proven ability to build strong, lasting relationships with customers, understanding their business needs and helping them realize the full value of the product or service. Problem Solving : Strong problem-solving and critical thinking skills, with a proactive approach to identifying potential risks and resolving issues. Communication Skills : Excellent verbal and written communication skills. Ability to present complex information in a clear, concise manner to both internal teams and customers. Organizational Skills : Exceptional time management and organizational skills, with the ability to handle multiple accounts, priorities, and customer needs simultaneously. Experience in Business Reviews : Prior experience conducting business reviews and check-ins, providing actionable insights, and making recommendations for improving customer success.
About Zarthi :
The name "Zarthi" is derived from "Sarthi," signifying a true partner to every business. Our aim is to deliver solutions that effectively address real business challenges and accelerate growth.
We currently offer two core solutions :
- Zarthi for Services : This solution operates on a pay-as-you-use model, delivering defined business outcomes through the integration of expert personnel, streamlined processes, and cutting-edge technology across more than 25 Practices, including CloudOps, DevOps, Development, Product, Design, Security, QA, and more.
- Zarthi for Payments : A unified payment solution designed for global tools and technologies, built upon a transparent, open-book cost-plus model. We have successfully supported over 100 customers across more than 15 industries, facilitating access to providers with a combined $50M+ in Annual Recurring Revenue (ARR).
Transparency, trust, and accountability are foundational to Zarthi's ethos.
We invite you to be a part of our journey and we are currently looking to expand our team with skilled and motivated professionals who are eager to take on real business challenges, work with cutting-edge technologies, and grow in a fast-paced, collaborative environment.
For more information, please visit our websites : www.zarthi.com
About the Job Role :
We are seeking a dedicated and data-driven Customer Success Associate (CSA) to join our team. In this role, you will focus on improving the overall customer experience by managing key performance indicators (KPIs) such as Sentiment Analytics, Engagement Scores, and Request Completion SLAs. You will conduct regular Business Reviews and Check-ins with customers, aiming to ensure satisfaction, retention, and growth. The ideal candidate will be proactive in identifying opportunities for improvement and driving positive change in customer relationships.
Key Responsibilities :
Required Qualifications :
Create a job alert for this search
Associate • Bengaluru, Karnataka, India
Related jobs
- Promoted
Customer Success Engineer
CustomGPT.aibangalore, karnataka, in Recently, GAI Insights named us one of the “.OpenAI, Google, Microsoft, Anthropic, Cohere, and Meta.Our no-code AI platform empowers mid-market and SME Enterprises to unlock generative AI value fro...Show moreLast updated: 4 days ago
- Promoted
Lead Customer Success Manager
Talent500 TechBengaluru, India ANSR A market leader to build, manage and run global teams Dallas| Bengaluru | Hyderabad | Krakow | Abu Dhabi The Operating System for Global Work ANSRs Global Work Platform is trusted by the worl...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Success Associate (15h Left)
Cashfree PaymentsBengaluru, Karnataka, India What You'll Do : - Act as the first point of contact for merchants on payment gateway–related queries (onboarding, settlements, refunds, disputes, chargebacks, integrations).Provide timely resoluti...Show moreLast updated: 7 hours ago
- Promoted
Associate Customer Success Manager | India
ConfidentialBengaluru / Bangalore, India Deel is the all-in-one payroll and HR platform for global teams.Our vision is to unlock global opportunity for every person, team, and business.
Built for the way the world works today, Deel combine...Show moreLast updated: 20 days ago
- Promoted
Customer Success Associate
Cashfree PaymentsBengaluru, Karnataka, India Act as the first point of contact for merchants on payment gateway–related queries (onboarding, settlements, refunds, disputes, chargebacks, integrations).
Provide timely resolution to merchant issu...Show moreLast updated: 11 days ago
- Promoted
Customer Success Manager
ColorTokens Inc.Bengaluru, Karnataka, India Breaches happen—but with our cutting-edge.We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected.
Our innovative platform provides unpa...Show moreLast updated: 6 days ago
- Promoted
Customer Success Manager
AlgonomyBangalore Urban, Karnataka, India Manager – Customer Success (Open Position – 1).You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions.
Develop Engagement and Relatio...Show moreLast updated: 17 days ago
- Promoted
Customer Success Associate
ZarthiBengaluru, Karnataka, India The name "Zarthi" is derived from "Sarthi," signifying a.Our aim is to deliver solutions that effectively address real business challenges and accelerate growth.
We currently offer two core solution...Show moreLast updated: 28 days ago
- Promoted
Customer Success Intern
JoveoBengaluru, Karnataka, India About Joveo As the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment media buying for the world’s largest employers, staf...Show moreLast updated: 1 day ago
- Promoted
Customer Success Associate
Readywirebangalore district, karnataka, in Job Title : Client Success Associate - Sales Support & CRM Executive.We are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accura...Show moreLast updated: 28 days ago
- Promoted
Account Manager / Customer Success Specialist,Life Sciences
JoVEBengaluru, Karnataka, India JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education.
Millions of scientists, educators and students use JoVE for their r...Show moreLast updated: 6 days ago
- Promoted
Customer Success Manager
LemniskBengaluru, Karnataka, India The Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk.
We are looking for a maverick who is passionate about increasing the digi...Show moreLast updated: 6 days ago
- Promoted
Customer Success Associate
ConfidentialBengaluru / Bangalore, India We are looking for a Customer Success Executive who is passionate about driving customer satisfaction, adoption, and retention across the customer lifecycle.
The ideal candidate will have hands-on e...Show moreLast updated: 30+ days ago
- Promoted
Associate - Customer Success (US)
ConfidentialBengaluru / Bangalore, India Associate - Customer Success (US).UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation.With our offering restaurants can manage / automate their online presence be it on th...Show moreLast updated: 20 days ago
- Promoted
Customer Success Manager
ZokoBengaluru, Karnataka, India Zoko helps D2C brands grow faster using WhatsApp as a channel for sales, marketing, and customer support - all from a single dashboard.
We’re not just building tools; we’re helping brands build stro...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
Servion Global SolutionsBengaluru, Karnataka, India UC / CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident / Release Management, Stakeholder Engagement, and Customer Success Management.Custome...Show moreLast updated: 27 days ago
- Promoted
Associate Customer Success Manager
Talent500 TechBengaluru, India A market leader to build, manage and run global teams Dallas.Bengaluru | Hyderabad | Krakow | Abu Dhabi The Operating System for Global Work ANSRs Global Work Platform is trusted by the worlds best...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Lead
ConfidentialBengaluru / Bangalore, India This role is for one of our clients.Seniority level : Associate level.We are seeking a driven and customer-focused.You will play a pivotal role in building long-term relationships, ensuring customer...Show moreLast updated: 20 days ago