Customer Success Manager

The Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk. We are looking for a maverick who is passionate about increasing the digitals share of business for different verticals.

Key Responsibilities

• Overall responsibility of monthly / quarterly / annual revenue from set of Strategic Clients.
• Define and Execute strategy for retention and cross sell for every account.
• Understand client known and unknown needs and partner with Delivery and Product team to address Client needs.
• Be a trusted advisor to drive adoption of existing use cases and evangelize new use cases among Clients.
• Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head – Innovation and other C level executives.
• Provide Client and market level insights for product innovation.
• Lead presales for the region & given set of accounts.
• Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs.

Qualifications