Customer Success Associate

Company Size

Startup / Small Enterprise

Experience Required

2 - 3 years

Working Days

5 days / week

Office Location

Karnataka, Bengaluru

Role & Responsibilities

We are looking for a Customer Success Executive who is passionate about driving customer satisfaction, adoption, and retention across the customer lifecycle. The ideal candidate will have hands-on experience in onboarding, training, and engaging customers, with a strong focus on proactive support and success. You'll be the voice of the customer internally and play a key role in ensuring they derive maximum value from our product.

• Customer Onboarding & Training : Lead the end-to-end onboarding process, including product setup, walkthroughs, training sessions, and best practice sharing.
• Customer Engagement : Drive product adoption through proactive engagement strategies, helping customers realize value and meet their business goals.
• Support Management : Handle customer queries effectively across multiple channels – email, chat, and phone – ensuring timely and satisfactory resolution.
• Relationship Building : Serve as a trusted advisor, maintaining long-term relationships and identifying upsell or cross-sell opportunities.
• Customer Advocacy : Act as the customer voice internally, working with Product, Sales, and Engineering teams to improve features and resolve issues.
• Reporting & Feedback : Track key customer metrics and feedback to identify trends and areas for improvement in customer experience.

Ideal Candidate

Perks, Benefits and Work Culture

Skills : customer advocacy,chat,training,communication,customer,onboarding,adoption

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Skills Required

customer advocacy, adoption , Chat, Training, Communication