Domain Support Specialist : Transmission

Cradlepoint is seeking a proactive and skilled Domain Support Specialist : Transmission to join our 24x7 support team. The ideal candidate will have hands-on experience in transmission technologies with strong troubleshooting skills on SIAE Microwave, NEC Microwave, ATN 910 , and Huawei routers . You will play a key role in ensuring network stability and performance through timely monitoring, efficient fault resolution, and effective escalation handling within a dynamic operational environment.

What You Will Do : Key Responsibilities

• Provide 24x7 support for transmission network operations on a rotational shift basis, ensuring continuous network availability.
• Monitor and manage network alarms and performance using various Network Management System (NMS) tools.
• Troubleshoot and resolve transmission faults across diverse platforms, including SIAE Microwave, NEC Microwave, Huawei routers , and ATN 910 .
• Perform thorough root cause analysis and meticulously document incidents and their resolutions.
• Coordinate with field teams, vendors, and internal stakeholders for efficient issue resolution and escalation management.
• Ensure strict SLA (Service Level Agreement) adherence for fault restoration and incident response times.
• Support change management activities , including planning and executing link upgrades, network cutovers, and configuration changes.
• Maintain and regularly update technical documentation and comprehensive shift handover reports.

Required Qualifications

Preferred Certifications (Optional)

Skills Required

Transmission Planning, Network Operation, Vendor Management, Change Management, Technical Documentation, Troubleshooting