Cradlepoint is seeking a proactive and skilled Domain Support Specialist : Transmission to join our 24x7 support team. The ideal candidate will have hands-on experience in transmission technologies with strong troubleshooting skills on SIAE Microwave, NEC Microwave, ATN 910 , and Huawei routers . You will play a key role in ensuring network stability and performance through timely monitoring, efficient fault resolution, and effective escalation handling within a dynamic operational environment.
What You Will Do : Key Responsibilities
- Provide 24x7 support for transmission network operations on a rotational shift basis, ensuring continuous network availability.
- Monitor and manage network alarms and performance using various Network Management System (NMS) tools.
- Troubleshoot and resolve transmission faults across diverse platforms, including SIAE Microwave, NEC Microwave, Huawei routers , and ATN 910 .
- Perform thorough root cause analysis and meticulously document incidents and their resolutions.
- Coordinate with field teams, vendors, and internal stakeholders for efficient issue resolution and escalation management.
- Ensure strict SLA (Service Level Agreement) adherence for fault restoration and incident response times.
- Support change management activities , including planning and executing link upgrades, network cutovers, and configuration changes.
- Maintain and regularly update technical documentation and comprehensive shift handover reports.
Required Qualifications
Education : Bachelor's degree or higher in Electronics and Communication Engineering (ECE), Information Technology (IT), Computer Science (CS), or Master of Computer Applications (MCA).Hands-on experience with SIAE Microwave and NEC Microwave systems.Working knowledge of Huawei routers and ATN 910 platforms.Strong troubleshooting and analytical skills in transmission technologies and L2 / L3 networking.Familiarity with NMS platforms and ticketing tools .Ability to work under pressure and handle critical incidents with minimal supervision.Excellent communication and coordination skills .Preferred Certifications (Optional)
CCNA / CCNPSkills Required
Transmission Planning, Network Operation, Vendor Management, Change Management, Technical Documentation, Troubleshooting