Engineer- Transmission

Cradlepoint is looking for an Engineer - Transmission to join our team as a Domain Support Specialist. In this role, you will be responsible for securing technical capabilities within our 24 / 7 Automated Operations. This includes diagnosis, providing fast domain support, routine resource fulfillment, and offering field technical assistance for our transmission systems.

What You Will Do : Key Responsibilities

• Work in a 24x7 environment , providing continuous support.
• Support customers over email and phone , ensuring effective communication.
• Possess sound knowledge of Microwave Technology .
• Be responsible for 2nd Line troubleshooting of Microwave systems , specifically the Cradlepoint 6xxx Series .
• Have sound knowledge of Cradlepoint Mini-link 6300, 6600 Series & Mini-link TN AMM series .
• Possess SO-EM / ENM hands-on experience .
• Perform Software upgrade processes for Mini-link 6300, 6600 Series & Mini-link TN AMM series.
• Demonstrate QoS parameter knowledge for Mini-link 6300, 6600 Series & Mini-link TN AMM series.
• Handle Ethernet alarms and parameters with their troubleshooting processes.
• Raise and update tickets in the relevant tool for all issues handled / worked upon.
• Report daily issues handled / escalated in the form of daily shift reports.
• Ensure that issues are handled within the right timeframes as per the SLA / Commitments .
• Possess good knowledge of SLA / WLA .
• Be proficient in preventive activities using available performance reports from Microwave NMS.
• Be skilled in customer handling and RCA (Root Cause Analysis) identification .

You Will Bring : Required Qualifications

Skills Required

Troubleshooting, Microwave Systems, Ethernet Protocols, Technical Support, Root Cause Analysis, Customer Handling