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Specialist Digital Marketing Operations

Specialist Digital Marketing Operations

ConfidentialBengaluru / Bangalore, India
9 days ago
Job description

Digital Marketing Operations Specialist to oversee the operational efficiency of our digital services. This role will be pivotal in managing service tickets, monitoring system performance, facilitating stakeholder communication, and collaborating with IT to implement large-scale system changes. The ideal candidate is a problem-solver with strong technical and interpersonal skills, capable of ensuring smooth operations and driving continuous improvement.

Job Description

In your new role you will :

Manage Incoming Service Tickets :

  • Oversee the intake, prioritization, and resolution of service tickets using ITSM platforms.
  • Ensure timely responses and resolutions to maintain high service quality and user satisfaction.
  • Escalate complex issues to appropriate IT teams or vendors while tracking progress to resolution.

Monitor System Performance :

  • Continuously monitor the performance and health of digital systems using monitoring tools.
  • Identify and troubleshoot performance bottlenecks, ensuring minimal processing time and optimal reliability.
  • Generate and analyze performance reports to recommend improvements or proactive maintenance.

    • Ensure Stakeholder Communication :

  • Act as the primary point of contact for stakeholders (internal teams, clients, or vendors) regarding updates, issues, and resolutions.
  • Provide clear, timely, and professional updates on ticket status, service disruptions, or planned changes.
  • Build and maintain strong relationships with stakeholders to ensure alignment and trust.

    • Drive Mass Changes with IT :

  • Collaborate with IT teams to plan, test, and implement large-scale changes, updates, or migrations.
  • Coordinate change management processes to minimize disruption and ensure stakeholder buy-in.
  • Document and communicate change outcomes or updates, ensuring alignment with business objectives.

    • Continuous Improvement :

  • Identify opportunities to streamline service operations and improve ticket resolution processes. Develop and maintain documentation for operational procedures, system configurations, and stakeholder communication protocols.
  • Contribute to the adoption of best practices in publisher experience and operational excellence.

    • Your Profile

    You are best equipped for this task if you have :

  • Bachelor's degree in IT, Computer Science, Business Administration, or a related field.
  • A Master's degree or relevant certifications (e.g., ITIL, PMP, or CompTIA) are a plus.
  • 3+ years of experience in IT service management, digital operations, or a similar role.
  • Proven track record of handling service ticketing systems (e.g.,ServiceNow, Jira, or Zendesk).
  • Experience collaborating with IT teams to implement system changes or fixes.
  • Familiarity with monitoring system performance metrics and ensuring highest data quality.
  • Proficiency with service management (ITSM) tools and ticketing platforms.
  • Knowledge of system monitoring tools (e.g., Nagios, SolarWinds, or Datadog).
  • Basic understanding of IT infrastructure for the digital go to market (e.g. AEM, PIM, DAM ...).
  • Excellent communication skills to communicate with stakeholders at all levels, including non-technical audiences.
  • Strong organizational and multitasking abilities to manage high volumes of service tickets, give guidance to the implementation team members and handle stakeholder and IT communication in parallel.
  • Analytical mindset with a focus on problem-solving and process optimization.
  • Ability to work under pressure and prioritize tasks in a fast-paced environment.
  • Experience in stakeholder relationship management or customer success.
  • Knowledge of Agile or DevOps methodologies.
  • Familiarity with data analysis tools (e.g., Excel, Power BI, or Tableau)for reporting performance metrics.

    • Contact : [HIDDEN TEXT]

    #WeAreIn for driving decarbonization and digitalization.

    As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

    Are you in

    We are on a journey to create the best Infineon for everyone.

    This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.

    Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

    Click here for more information about Diversity & Inclusion at Infineon.

    Show more

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    Skills Required

    Solarwinds, Servicenow, Monitoring Tools, Power Bi, zendesk, Tableau, Nagios, Jira, Excel, Datadog

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    Digital Marketing Specialist • Bengaluru / Bangalore, India

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