Customer Success Manager

About Us

We are a Y Combinator backed company (YC W21) and have closed our pre-series A round. Backed by experienced founders / CXOs / directors from renowned companies like WhatsApp, Lulu group, OYO, Netflix, Pepsico, Cleartax, InMobi, etc., to add to our team.

In 2025, Businessonbot has grown 20% MoM, March'25, MRR and inched towards profitability in Q1 of FY 2025. We target a massive wave of D2C businesses in India. In the year 2025, we are the market leader in our domain. There’s never been a more exciting time to be in BusinessOnBot.

We are on a mission to help a million+ consumer brands with automated sales and user acquisition via our Omnichannel Marketing and Support suite (WhatsApp / Instagram / Email and SMS). We have moved into enterprise domains and also expanded into international markets.

Position Overview :

The Customer Success Manager (CSM) will act as a strategic partner for D2C clients, helping them unlock growth through BusinessOnBot’s multi-channel platform across WhatsApp, Email, SMS, RCS, Instagram, and AI-powered automation. You will drive client success by ensuring adoption, improving engagement, and aligning our solutions with their business goals.

Working closely with founders, product, and marketing teams, you will influence the product roadmap, gather feedback, and guide clients on best practices. Your role covers the full customer lifecycle — onboarding, adoption, renewals, and expansions, with a focus on delivering measurable outcomes such as CSAT, NPS, retention, and revenue growth.

Your growth :

• Scale with us : from a 40-person team becoming a 200-person team and will grab the rarest opportunity to be in the room where the company’s decisions are planned with founders, product, and marketing leaders.
• You’ll love working with super-strong technical, design, and product teams, and fall in love with a technology-first approach to solve large-scale business problems.
• You will be rewarded with a competitive offer in cash and stocks

Key Responsibilities :

What makes you an Ideal fit :

Must-Have :

Benefits :

Join us at BusinessOnBot and be part of our transformative journey as we expand our product offerings, empowering businesses to achieve their full potential through innovative technology solutions.