This job offer is not available in your country.
(15h Left) Application Support Team Lead
Emkay Global Financial Services LtdIndia6 hours ago
Job descriptionOversee resolution of client-reported issues within SLAs Escalate critical issues and coordinate with development and QA teams Ensure root cause analysis and permanent solutions are implemented Continuously evaluate and enhance support processes Identify recurring issues and collaborate on preventive measures Promote best practices in documentation and knowledge sharing Track team performance using KPIs and dashboards Provide regular status updates to management Ensure compliance with ITIL and other service standards A strong understanding of algorithmic strategies / platform is essential, Knowledge of vendor algo trading platforms, and various API offerings is a plus. Essential 5+ years in customer service or application support Strong communication and leadership skills Proficiency in Microsoft Office tools Technical aptitude to translate issues into actionable insights Experience managing cross-functional or global teams Unix / Linux environments Monitoring and incident management platforms
Role Overview :
The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services. This role focuses on incident resolution, process improvement, and maintaining high levels of customer satisfaction.
Key Responsibilities :
- Team Leadership : Lead, mentor, and coach support consultants
- Identify training needs and support career development
- Oversee application support for key trading platforms.
Incident & Issue Management :
Process Improvement :
Reporting & Metrics :
Required Skills & Qualifications :
Create a job alert for this search
15H Left Team Lead • India
Related jobs
Cincom Systems is a global leader in enterprise software solutions, delivering innovative and customer-centric products across multiple industries.
We are looking for someone to join our Cincom CONT...Show moreLast updated: 30+ days ago
We are looking for a passionate and experienced.In this role, you will oversee the daily operations of our technical support department, ensuring that our clients receive optimal assistance with ou...Show moreLast updated: 30+ days ago
- Promoted
Application Support Lead / Specialist
Hill Spring International SchoolIndia Join our dynamic team as an Application Support Lead / Specialist and play a key role in enhancing efficiency and user experience.
Provide technical support for enterprise applications and resolve us...Show moreLast updated: 17 days ago
- Promoted
2828 - Application Support-Competitive Bid
EXLIndia Installation, Development and administration of Oracle Hyperion Planning and Essbase applications Version 11 and higher.Demonstrated experience with webforms and reports development.Experience with...Show moreLast updated: 30+ days ago
- Promoted
Calypso || Application Support Analyst|| Pune / Mumbai / Chennai
Tata Consultancy ServicesIndia Position Title : Application Support Analyst Location : .Chennai / Mumbai / Pune Exp Range.Years Technical Skills : Working experience of supporting applications in.
Extensive experience with some version ...Show moreLast updated: 20 days ago
- Promoted
Application Support Engineer
Strategic Talent PartnerIndia Role : Application Support Engineer focusing on deployment, cloud, and CI / CD.Key Responsibilities : - Deployment : Plan and execute application deployments following change management standards.Incide...Show moreLast updated: 30+ days ago
Application Support Engineer
Partner One CapitalINRemote
Quick Apply
- Promoted
Team Lead-Operations Support
NewColdIndia NewCold is a service provider in cold chain logistics with a focus on development and operation of large, highly automated cold stores.
NewCold strives to be crucial in the cold chain of leading foo...Show moreLast updated: 8 days ago
Technical Support Lead
BlackStone eITINRemote
Quick Apply
- Promoted
Application Support Engineer
Prime Focus TechnologiesIndia Windows Server Administration • SQL (My SQL and SSMS), • Application Support, • Working experience on.Net based application support (IIS, Authentication, Authorization tools) • Installing the SSL c...Show moreLast updated: 12 days ago
- Promoted
Application Support Analyst
BNP ParibasIndia Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising team members, management, vendors, other internal IT teams.Perform activities rela...Show moreLast updated: 30+ days ago
- Promoted
- New!
(Only 24h Left) SAP Support Helpdesk Lead
DMart - Avenue Supermarts LtdIndia Hands on experience in an operations role in an IT department in a retail environment.Operations / Support experience on SAP systems, data center landscapes.
Working knowledge of SAP ECC with knowled...Show moreLast updated: 2 hours ago
- Promoted
Application Support Engineer
FiservIndia What does a successful Application Support Engineer will do?.As an experienced member of our ESF / Communicator Open AppOps team, you will be responsible for effective management and maintenance of t...Show moreLast updated: 20 days ago
- Promoted
Hubspot Support Analyst
Marcus Evans GroupIndia Marcus Evans Group is a global leader in delivering high-impact business events, strategic conferences, and bespoke business intelligence solutions designed to drive success across industries.With ...Show moreLast updated: 19 days ago
- Promoted
Application Support Specialist
Tata Consultancy ServicesIndia Experience required - Minimum 5 Years Job Location - Chennai, Hyderabad, Bangalore.Technical Support Requirements : Build, maintain and troubleshoot business rules Build, maintain and troubleshoot c...Show moreLast updated: 30+ days ago
- Promoted
SAP Support Helpdesk Lead
DMart - Avenue Supermarts LtdIndia Hands on experience in an operations role in an IT department in a retail environment 2.Operations / Support experience on SAP systems, data center landscapes.
Working knowledge of SAP ECC with knowl...Show moreLast updated: 19 days ago
- Promoted
Application Support Team Lead
Emkay Global Financial Services LtdIndia The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services.
This role focuses on incident r...Show moreLast updated: 8 days ago
- Promoted
- New!
Technical Support Lead (Apply in 3 Minutes)
ClearTrail TechnologiesIndia Job Title : Technical Operations Lead.Location : Indore, MP (work from office only).Computer Science, Information Technology, or a related field.
We are seeking a highly skilled and experienced Techni...Show moreLast updated: 6 hours ago
- Promoted
Technical Support Lead
ClearTrail TechnologiesIndia Job Title : Technical Operations Lead Location : .Indore, MP (work from office only) Experience : .Rotational Shifts Qualification : .
Computer Science, Information Technology, or a related field.Job Summa...Show moreLast updated: 30+ days ago
- Promoted
Senior Application Support Engineer
ZellerNagpur, IN At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show moreLast updated: 30+ days ago
- Promoted
Technical Team Lead
Innovation Technology By DesignIndia Position Summary Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring t...Show moreLast updated: 30+ days ago
- Promoted
Support Lead - Camstar / Opcenter / MES Techno-Functional Consultant
Capgemini EngineeringIndia Job Title : Support Lead - Camstar / Opcenter / MES Techno-Functional Consultant (10 to 12 yrs exp.Must Have Technical and Functional Skills : .
Maintenance of Manufacturing Execution Systems (MES) on Siem...Show moreLast updated: 19 days ago