Senior Customer Service Representative, Salary upto 7 L / A, Call Ashwin G 7848820043

Roles and Responsibilities- Handle customer calls to resolve their queries and concerns.- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.- Maintain accurate records of all interactions with customers using CRM software.- Collaborate with internal teams to resolve complex customer issues that require escalation.- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.- Freshers And Any experience is FINE- Should be Excellent in oral Communication- Should be flexible in shiftscall (akshatha) Harshitha Savitha