Talent.com
Senior Customer Service Representative, Salary upto 6 L / A, UK,US Shift mayur@9343402211

Senior Customer Service Representative, Salary upto 6 L / A, UK,US Shift mayur@9343402211

Concentrixbangalore, karnataka, in
23 hours ago
Job description

Roles and Responsibilities

  • Handle customer calls to resolve their queries and concerns.
  • Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with internal teams to resolve complex customer issues that require escalation.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
  • Freshers And Any experience is FINE
  • Should be Excellent in oral Communication
  • Should be flexible in shifts

all anusha@7815982900

Call shobitha@7816042500

Call aditi@7795311459

Call apoorva@9986600010

Call mayur@9343402211

Create a job alert for this search

Customer Service Representative • bangalore, karnataka, in