Customer Service Representative - Outbound Calls (US Shift)

Customer Service Representative – Outbound Calls (US)

We’re looking for an experienced and motivated Customer Service Representative with strong skills in outbound calling, online sales, lead generation, and market research . In this role, you’ll connect with customers and retailers, promote our products, generate new leads, and help close sales — all while ensuring top-tier customer satisfaction.

Key Responsibilities

• Conduct outbound and cold calls to generate leads and drive sales (potential customers, retailers, and event planners.)
• Reach out to retailers to present products, gather feedback, and build new relationships.
• Perform market research to identify opportunities, industry trends, and potential customers.
• Manage and respond promptly to inquiries via phone, email, and chat.
• Generate and qualify leads for both product sales and event space rentals.
• Follow up with leads, provide product information, and close sales effectively.
• Maintain detailed customer and lead records in CRM systems.
• Assist customers in coordinating private events, tastings, and facility tours .
• Maintain accurate records in CRM systems and follow up to close sales and secure bookings .
• Collaborate with marketing, sales and operations teams to support promotions, client satisfaction and strong customer relationships.

Qualifications