Customer Service Senior Representative

Job Title : Customer Service Representative - Global Individual Health Operations

Location : CHSI Bengaluru Office (100% Office-Based)

Job Type : Full-time

About Us : We are seeking a dedicated and empathetic Customer Service Representative to join our Global Individual Health operations team at Cigna. As a leading provider of private medical insurance worldwide, we are committed to delivering exceptional customer experiences to our expatriate clientele.

Responsibilities : As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat, or email. Your responsibilities include :

• Ensuring first contact resolution and responding promptly to customer inquiries.
• Adhering to operating procedures and regulations in line with policy terms and conditions.
• Offering quality information regarding health benefits to customers.
• Monitoring turnaround times to ensure timely resolution of customer contacts.
• Building collaborative relationships with internal teams to optimize resources.
• Actively supporting team members and contributing to achieving operational goals.
• Performing ad-hoc tasks as required to meet business needs.

Requirements

Education : Any Graduate

Why Join Cigna : This role offers a unique opportunity to contribute to a global leader in healthcare insurance. If you are a 'people person' with a passion for delivering exceptional customer service, and you thrive in a dynamic environment, we invite you to apply.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Skills Required

Attention To Detail, Interpersonal Skills, Communication Skills, Organizational Skills, Problem-solving, Customer Service