Job Description :
We are looking for an experienced and hands-on IT Manager to lead our IT operations at our Chandigarh / Mohali office.
The IT Manager will be responsible for overseeing day-to-day IT support, managing infrastructure, leading technology projects, and ensuring data security across the organization.
This role requires a balance of technical expertise, leadership, and strategic thinking.
The ideal candidate will have experience across help desk, networking, databases, and cloud systems, with the ability to manage a team and deliver IT projects from start to finish.
Key Responsibilities :
Team Leadership & Management :
- Lead, mentor, and manage a team of 2-10 IT professionals.
- Foster accountability, continuous learning, and a collaborative work environment.
IT Operations & Support :
Oversee help desk operations and provide Level 2 / 3 escalation support.Manage hardware / software troubleshooting, upgrades, and break-fix tasks.Build, repair, and optimize computer hardware.Infrastructure & Networking :
Manage and maintain networking equipment, servers, firewalls, and VPNs.Ensure reliable LAN / WAN, Wi-Fi, and cloud connectivity.Oversee backup, recovery, and disaster recovery planning.Systems & Software :
Administer O365 / Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.)Manage Active Directory and Google Workspace Admin environments.Support automation and scripting with Python, DAX, or similar tools.Database & Development :
Create, manage, and troubleshoot databases (SQL, Access, or similar platforms).Ensure data accuracy, integrity, and accessibility.Project Management :
Run IT projects from planning through execution and delivery.Collaborate with business leaders to align IT solutions with organizational needs.Deliver projects on time, within scope, and within budget.Data Security & Compliance :
Enforce cybersecurity best practices and IT policies.Monitor and respond to security threats.Maintain compliance with data protection and privacy standards.Requirements : Experience :
7+ years in IT, with prior roles such as Help Desk Technician, Desktop Support, Hardware Technician.Level 2 Support Engineer or IT Lead / Senior IT Specialist.Technical Expertise :
Strong hardware build / repair and troubleshooting skills.Networking knowledge (routers, switches, firewalls, VPNs).Database experience (SQL, Access, or similar).Cloud / SaaS platforms : O365, Active Directory, Google Workspace.Familiarity with coding / scripting (Python, DAX, or similar).Leadership :
Proven track record managing IT teams of 2-10 people.Ability to mentor, train, and hold teams accountable.Personal Skills :
Problem-solver and out-of-the-box thinker.Data-driven decision-making approach.Strong communication and documentation skills.Leadership mindset : takes responsibility for team success.Additional Requirement :
Must complete a DISC Personality Assessment as part of the hiring process.Work Location : Must work on-site at our Chandigarh / Mohali office.
Benefits :
Competitive salary package aligned with experience.Opportunity to lead IT operations for a fast-growing international company.Exposure to global teams and international projects.Ability to build and shape IT processes from the ground up.Career growth opportunities in leadership and technical specialization.Collaborative, high-performance culture that values innovation and results.(ref : hirist.tech)