We are looking for an experienced and hands-on IT Manager to lead our IT operations at our Chandigarh / Mohali office. The IT Manager will be responsible for overseeing day-to-day IT support, managing infrastructure, leading technology projects, and ensuring data security across the organization.
This role requires a balance of technical expertise, leadership, and strategic thinking . The ideal candidate will have experience across help desk, networking, databases, and cloud systems, with the ability to manage a team and deliver IT projects from start to finish.
Key Responsibilities
- Team Leadership & Management
- Lead, mentor, and manage a team of 2-10 IT professionals
- Foster accountability, continuous learning, and a collaborative work environment
- IT Operations & Support
- Oversee help desk operations and provide Level 2 / 3 escalation support
- Manage hardware / software troubleshooting, upgrades, and break-fix tasks
- Build, repair, and optimize computer hardware
- Infrastructure & Networking
- Manage and maintain networking equipment, servers, firewalls, and VPNs
- Ensure reliable LAN / WAN, Wi-Fi, and cloud connectivity
- Oversee backup, recovery, and disaster recovery planning
- Systems & Software
- Administer O365 / Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.)
- Manage Active Directory and Google Workspace Admin environments
- Support automation and scripting with Python, DAX, or similar tools
- Database & Development
- Create, manage, and troubleshoot databases (SQL, Access, or similar platforms)
- Ensure data accuracy, integrity, and accessibility
- Project Management
- Run IT projects from planning through execution and delivery
- Collaborate with business leaders to align IT solutions with organizational needs
- Deliver projects on time, within scope, and within budget
- Data Security & Compliance
- Enforce cybersecurity best practices and IT policies
- Monitor and respond to security threats
- Maintain compliance with data protection and privacy standards
Requirements
Experience : 7+ years in IT, with prior roles such as :Help Desk Technician, Desktop Support, Hardware TechnicianLevel 2 Support Engineer or IT Lead / Senior IT SpecialistAssistant Manager, Senior Lead, or Manager in IT or Help DeskTechnical Expertise :Strong hardware build / repair and troubleshooting skillsNetworking knowledge (routers, switches, firewalls, VPNs)Database experience (SQL, Access, or similar)Cloud / SaaS platforms : O365, Active Directory, Google WorkspaceFamiliarity with coding / scripting (Python, DAX, or similar)Leadership :Proven track record managing IT teams of 2-10 peopleAbility to mentor, train, and hold teams accountablePersonal Skills :Problem-solver and out-of-the-box thinkerData-driven decision-making approachStrong communication and documentation skillsLeadership mindset : takes responsibility for team successAdditional Requirement :Must complete a DISC Personality Assessment as part of the hiring processWork Location :Must work on-site at our Chandigarh / Mohali officeBenefits
Competitive salary package aligned with experienceOpportunity to lead IT operations for a fast-growing international companyExposure to global teams and international projectsAbility to build and shape IT processes from the ground upCareer growth opportunities in leadership and technical specializationCollaborative, high-performance culture that values innovation and resultsSkills Required
O365, Networking, Active Directory, Access, Sql, Project Management, Dax, Microsoft Office Suite, Python, Database Development