EXOedge - IT Helpdesk Support Engineer

Job Description :

We are seeking detail-oriented and experienced IT Helpdesk Support to join our IT team. The ideal candidate will be proficient in troubleshooting hardware, software, and network issues, ensuring minimal downtime, and providing excellent customer service. This role involves hands-on technical support, primarily assisting with desktops, laptops, network issues, and user account management in Office 365, Active Directory, and Azure environments.

What to expect in your journey :

• Provide timely technical assistance to end-users via phone, email, or in-person, ensuring a high level of customer satisfaction.
• Troubleshoot and resolve hardware, software, and network issues to minimize downtime and improve system performance.
• Diagnose and repair hardware issues for desktops, laptops, and other IT equipment.
• Identify and address system performance issues, ensuring optimal performance across user systems.
• Resolve printer issues, including hardware, connectivity, and driver updates.
• Administer user accounts and permissions in Office 365, ensuring proper access and security protocols.
• Configure, troubleshoot, and support Scan-to-Folder and Scan-to-Email setups on multi-functional devices.
• Manage and maintain Active Directory (AD), including user creation, group policies, and access management.
• Collaborate with other IT team members to support the smooth running of the IT infrastructure and assist with system upgrades and deployments.
• Ensure timely resolution of IT service requests and incidents in accordance with service level agreements (SLAs).
• Monitor, report, and escalate unresolved issues, ensuring they are addressed promptly.

What you bring to the table :

Technical Skills :

Where will you work :

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What to expect in the evaluation process :

(ref : hirist.tech)