AVP - Complaint Root Cause Analysis

Role : Assistant Vice President – Complaint Root Cause AnalysisLocation : Noida | Industry : Banking & Financial Services | Level : Mid-SeniorKey Responsibilities- Analyze customer complaints to identify root causes and systemic issues.- Translate insights into actionable improvements across products, operations, and channels.- Ensure compliance with complaint-handling regulations (DISP / FCA aligned).- Lead and coach a team, driving performance and accountability.- Communicate complex findings to stakeholders and influence change.- Strengthen governance, controls, and risk management.Skills & Experience- Strong data analysis and problem-solving skills.- Excellent communication, stakeholder management, and leadership.- Governance and risk mindset.- Knowledge of SQL, Python, Tableau, AI / ML, Agile methods.Experience Range - 3 - 15 Years. (Role is open for Analyst, Asst. Manager & AVP Position)