AVP – Complaint Root Cause Analysis

Role : Assistant Vice President – Complaint Root Cause Analysis

Location : Noida | Industry : Banking & Financial Services | Level : Mid-Senior

Key Responsibilities

• Analyze customer complaints to identify root causes and systemic issues.
• Translate insights into actionable improvements across products, operations, and channels.
• Ensure compliance with complaint-handling regulations (DISP / FCA aligned).
• Lead and coach a team, driving performance and accountability.
• Communicate complex findings to stakeholders and influence change.
• Strengthen governance, controls, and risk management.

Skills & Experience

Experience Range - 3 - 15 Years. (Role is open for Analyst, Asst. Manager & AVP Position)