(Urgent) Customer Care Executive

About the Role :

As a Customer Care Executive at Dentalkart, you will be the primary point of contact for our customers — dental professionals and clinics. You will handle their queries, resolve issues, and ensure a smooth post-purchase experience. This role demands strong communication skills, empathy, and a proactive approach to customer satisfaction.

Key Responsibilities :

• Handle inbound and outbound customer calls, emails, and chats to resolve queries effectively.
• Manage escalations with professionalism and ensure timely resolution.
• Collaborate with internal teams such as Operations, Logistics, and Sales to resolve order- or delivery-related issues.
• Maintain accurate records of customer interactions using CRM tools.
• Ensure high levels of customer satisfaction through prompt and courteous service.
• Identify customer pain points and suggest process improvements.
• Meet daily / weekly targets for response time, resolution rate, and customer feedback.

Must-Have Knowledge, Skills & Abilities :

Why Join Dentalkart :