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Customer Care Executive

Customer Care Executive

HIVADOIndia
6 days ago
Job description

Job Title : Customer Care & Tele-Sales Associate

Reports To : Founder / CEO

Location : Bangalore

Key Responsibilities :

Customer Care (Inbound)

  • Handle inbound calls, WhatsApp queries, and emails for order status, returns, product questions.
  • Deliver prompt, polite, and solution-oriented responses to ensure high customer satisfaction (CSAT).
  • Maintain detailed records of interactions in CRM / Excel.

Tele-Sales (Outbound)

  • Make outbound calls to :
  • Upsell / cross-sell grooming kits and bundles.
  • Win back lapsed customers with offers.
  • Confirm orders and reduce COD returns.
  • Achieve daily / weekly call and conversion targets.

    • Feedback & Insights

  • Capture customer feedback and product suggestions and share structured reports with marketing and product teams.
  • Flag recurring pain points (delivery issues, product queries, etc.) to improve CX.

    • Requirements

  • 1–3 years of experience in customer care / tele-sales, preferably in FMCG, personal care, or D2C brands.
  • Strong communication skills in English + Hindi + Kannada (multi-language a plus).
  • Ability to handle customer concerns with patience and empathy.
  • Comfortable working with CRMs, Excel, and call logging tools.
  • Hustler mindset – sales-driven with customer empathy.
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    Customer Care Executive • India