Customer Care Executive

About the Role : As a

Customer Care Executive

at Dentalkart, you will be the primary point of contact for our customers — dental professionals and clinics. You will handle their queries, resolve issues, and ensure a smooth post-purchase experience. This role demands strong communication skills, empathy, and a proactive approach to customer satisfaction.

Key Responsibilities :

Handle inbound and outbound customer calls, emails, and chats to resolve queries effectively.

Manage escalations with professionalism and ensure timely resolution.

Collaborate with internal teams such as Operations, Logistics, and Sales to resolve order- or delivery-related issues.

Maintain accurate records of customer interactions using CRM tools.

Ensure high levels of customer satisfaction through prompt and courteous service.

Identify customer pain points and suggest process improvements.

Meet daily / weekly targets for response time, resolution rate, and customer feedback.

Must-Have Knowledge, Skills & Abilities :

Strong

customer experience knowledge

from an

E-commerce or Logistics-driven organization .

Proven ability in

escalation handling

via calls and professional communication.

Excellent

presentation and communication skills

(verbal & written).

High attention to detail

and ability to work

cross-functionally

with different teams.

Strong

multi-tasking

and

time management

skills.

Empathy

and a strong

customer-first attitude .

Familiarity with

CRM tools

such as

Zoho, Salesforce, or Freshdesk

is a plus.

Why Join Dentalkart :

Opportunity to work with India’s fastest-growing dental e-commerce platform.

Supportive, innovative, and growth-driven environment.

Competitive salary, incentives, and employee benefits.