DBP - CRM Developer - MS Dynamics 365

Job Title : Microsoft Dynamics 365 CE / CRM Lead Developer.

Location : Bengaluru.

Role Overview :

As the Microsoft Dynamics 365 CE / CRM Lead Developer, you will do hands-on and lead the design, development, and deployment of scalable CRM solutions across multiple modules including Sales, Customer Service, Customer Insights, and Field Service.

You will drive integrations, customizations, and automation leveraging the full Microsoft Power Platform stack with Copilot, ensuring a seamless omnichannel customer experience aligned with our business objectives.

Key Responsibilities :

• Lead and develop end-to-end Dynamics 365 CE / CRM solution design, development, and deployment for Sales, Customer Service, Customer Insights, and Field Service modules.
• Architect and develop custom plugins, workflows, and integrations using C#, JavaScript, and TypeScript.
• Implement and manage Power Platform components including Power Automate, Power Apps, Power BI, and Copilot Studio to automate business processes and enhance data insights.
• Design and develop omnichannel / contact centre solutions to improve customer interactions and service efficiency.
• Develop and maintain integrations using Azure Logic Apps, Azure Service Bus, and Dual Write frameworks to ensure data consistency across platforms.
• Customize and extend CRM Out-Of-The-Box (OOB) functionality to meet evolving business requirements.
• Collaborate with business stakeholders, product owners, and architects to translate requirements into technical solutions.
• Ensure adherence to best practices in CRM customization, performance tuning, and security.
• Mentor and guide junior developers, promoting knowledge sharing and continuous learning.
• Manage source control, build, and deployment processes for CRM solutions.
• Monitor and troubleshoot production issues, ensuring timely resolution and minimal impact on business operations.

Required Technical Skills :

Preferred Qualifications :

(ref : hirist.tech)