Head Incident Management - Banking : Service Delivery

Key Responsibilities :

• Lead a team of 50 IT support professionals focused on Incident Management
• Ensure 24
• 7 technical support to maintain 100% uptime for the bank
• Oversee IT infrastructure management and application support
• Manage incident handling, duty rosters, triage, and floor management
• Manage resources, people, and vendor relationships effectively
• Ensure smooth delivery of production support services

Skills Required

Incident Management, It Infrastructure Management, Oracle Administration, Sql, Vendor Management, banking technology