ITSM FreshserviceZensar Technologies • Mumbai, IN
ITSM Freshservice
Zensar Technologies • Mumbai, IN
2 days ago
Job descriptionDesign and refine ITSM processes aligned with ITIL best practices. Ensure compliance, consistency, and continuous improvement across service management operations. Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. Provide training and support to end-users and internal teams on Freshservice usage and enhancements. Develop dashboards and reports to track KPIs, SLA adherence, and service performance. Analyze trends to identify improvement opportunities and reduce ticket resolution time. Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities. Support initiatives around self-service, knowledge management, and AI-driven support.
Key Responsibilities :
Freshservice Platform Ownership
- Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
- Implement automation workflows, SLAs, and integrations with other enterprise tools.
Process Optimization & Governance
Stakeholder Engagement
Reporting & Insights
Innovation & Integration
The essential requirements of the job include :
3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.
Strong understanding of ITIL framework and service management principles.
Experience with automation, scripting, and API integrations within Freshservice.
Excellent problem-solving, communication, and stakeholder management skills.
Certifications in ITIL, Freshservice, or related platforms are a plus.
Create a job alert for this search
Itsm • Mumbai, IN
Related jobs
Business Development Executive – European Market (Remote).Fluent, clear, and professional English communication is mandatory.
Business Development Executive.This role involves conducting initial out...Show more)
Business Development Executive – US Market (Remote).Full-time, aligned with US business hours.AI, and digital transformation services.
Fluent, clear, and professional English communication is mandat...Show more
Inspirisys Solutions - Presales Specialist - IT Infra Managed services
Inspirisys Solutions • Mumbai, India
Job Title : Presales Specialist IT Infra Managed Services Location : Mumbai Experience Required : 10+ years in IT Services / Pre-Sales / Solution Consultin...Show more
Last updated: 30+ days ago • Promoted
Manager - IT Sales
Teksands • Mumbai, India
Responsibilities : - Responsible for Managing West India Manufacturing, BFSI, PSUs, & Large Enterprises clients.Achieve growth, meet and exceed sales budgets.Do ac...Show more
Last updated: 13 hours ago • Promoted • New!
BDM (IT Sales) - Outbound Lead Generation (European Market | Remote)
Unico Connect • Kalyan-Dombivli, IN
Remote
Last updated: 30+ days ago • Promoted
IT Service Management
ISG (Information Services Group) • Thane, IN
Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show more
Last updated: 11 days ago • Promoted
IT Team Lead
Lenovo India • Mumbai, Maharashtra, India
IT Service Delivery Manager / Team Lead.IT service performance, drive customer satisfaction, and lead a high-performing team.
This role is ideal for someone with a strong ITIL foundation, experience m...Show more
Last updated: 30+ days ago • Promoted
ITSM Implementation Consultant Ivanti
Intertec Softwares • Mumbai, Maharashtra, India
Intertec Softwares Pvt Ltd part of Intertec Systems is a leading IT services company specializing in digital transformation IT operations and cybersecurity.
With over 30 years of industry experience...Show more
Last updated: 25 days ago • Promoted
IT Fresher
Jobringer ~ India’s Job Portal • Mumbai, IN
Learn and apply various programming languages, coding practices, and software development methodologies under the guidance of senior developers.
Help with testing software, identifying bugs, and res...Show more
Last updated: 20 days ago • Promoted
Assistant It Manager
Indian School of Business • Thane, IN
To execute the Information Technology related services effectively as per the given guidelines.At ISB, Information Technology (IT) plays a key role in providing the requisite IT infrastructure faci...Show more
Last updated: 9 hours ago • Promoted • New!
Manager - Sales - IT
L A TECHNOLOGIES PRIVATE LIMITED • Mumbai, India
The Sales Manager will be responsible for driving business growth, managing client relationships, and achieving revenue targets for the Mumbai region.
The role involves identifying new opportunities...Show more
Last updated: 5 days ago • Promoted
Itsm Freshservice
Zensar Technologies • Dombivli, Republic Of India, IN
Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and int...Show more
Last updated: 2 days ago • Promoted
IT Service Management Specialist
Evlv • Kalyan-Dombivli, IN
Title : IT Service Management Specialist.Sector : IT & Services Consulting.Location : Permanent Work From Home (Anywhere in India).
Duration : 1 year - Renewable contract.Working Hours : Monday to Friday...Show more
Last updated: 7 days ago • Promoted
Service Delivery Manager - ITIL
Spectral Consultants • Mumbai
Description : Service Delivery Manager - ITIL & Operations Location : Mumbai Work Mode : Onsite | 6 ...Show more
Last updated: 30+ days ago • Promoted
Fresher US IT Recruiter
ClifyX • Mumbai, Maharashtra, India
ClifyX group is an award winning Staffing firm formed in 1998.We have opening for Recruiter, Recruiter Lead & Delivery Manager for Mumbai Location or working remotely.
We have clear growth path and ...Show more
Last updated: 9 days ago • Promoted
Sales Leader – New Business Hunting (IT Services)
Technodysis • Thane, IN
Sales Leader – New Business Hunting (IT Services).East Coast, USA or African Region (Remote with travel).Growing US-based AI native IT Services Firm.
Sales Leader with deep hunting experience.This i...Show more
Last updated: 9 hours ago • Promoted • New!
Service Desk
Tata Consultancy Services • Thane, IN
Experience Range : 06 To 08 years.Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills.
Accountable to answer customer requests an...Show more
Last updated: 30+ days ago • Promoted
Account Manager - IT and technical Staffing / solutions ( India )
Redolent, Inc • Kalyan-Dombivli, IN
TITLE : Account Manager - IT and technical Staffing / solutions ( INDIA ).Ahmedabad / Bangalore / Hyderabad / Pune can be preferred.
Compensation : Good base + Incentives.IT and technical staffing solutions t...Show more
Last updated: 2 days ago • Promoted
ITSM
Tata Consultancy Services • Mumbai, IN
Escalation point, responsible for call and notification management and first point of contact for service restoration.To work in 24 / 7 operations and project support Major Incident Management activi...Show more
Last updated: 9 hours ago • Promoted • New!
BDM (IT Sales) - Outbound Lead Generation (US Market | Remote)
Unico Connect • Kalyan-Dombivli, IN
Remote
Last updated: 30+ days ago • Promoted