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Executive - Client Enablement(JOB0280) Apply Now

Executive - Client Enablement(JOB0280) Apply Now

ConfidentialPune, India
9 days ago
Job description

: Executive - Client Enablement (JOB0280) Company : RazorSign (PracticeLeague Legaltech Pvt. Ltd.)

  • Work Mode : Work from Office
  • Working Days : Monday to Friday
  • Location : Baner, Pune

About Us

We are an award-winning and rapidly growing SaaS company, committed to revolutionizing corporate legal operations. As a pioneer in our field, we have earned recognition and accolades for our innovative solutions and have become the legal technology solution of choice for multinational companies. Our cutting-edge technology solutions have disrupted traditional practices and empowered organizations to achieve greater efficiency. With a strong focus on expanding our presence globally, we seek a talented Sales Lead to join our dynamic team.

RazorSign is looking for a detailed-oriented Client Enablement Executive. This role will be directly accountable for the overall success of the implementation / roll-out of the products according to strict deadlines and budget. You will be responsible for overall execution including planning, overall approach, target market / customer, technologies, time frames, deliverables, scope, risk, efforts, etc. It also includes defining or adopting the specific process / procedures that will be used to manage the product.

As a delivery executive, you must work closely with your manager in constantly championing the product features and functionality, and you must explain / demonstrate your product capabilities and benefits of the product to other USIL team members, new employees, the sales team, customers, etc., at any time.

Key Responsibilities

  • Understand the process for configuration modeling for all products.
  • Assist manager in onboarding of the client.
  • Collaborate with cross-functional teams (Product, Tech, Sales, and Support) to ensure timely and successful delivery.
  • Configure product settings, integrations, and custom workflows as per client requirements.
  • Document client requirements, configuration details, and implementation milestones.
  • Troubleshoot implementation challenges and provide proactive solutions.
  • Track and report on project progress, client satisfaction, and key onboarding metrics.
  • Provide training and enablement support to clients post-implementation to drive adoption.
  • Identify process improvements and share client feedback with the product and success teams.
  • Conceptualize and formulate the best solutions in close collaboration with business that effectively address key implementation objectives.
  • Get testimonials from clients.
  • Qualifications

  • Experience of up to 3 years in client onboarding, implementation, or within a SaaS or IT environment.
  • Bachelors degree in Computer Science, IT, or related field / MBA.
  • Collaborative / cooperative with a sales approach.
  • Conflict resolution and negotiation skills.
  • Excellent communication and relationship management skills.
  • Basic understanding of APIs, data mapping, or integrations (preferred).
  • Skills Required

    Integrations, Apis, Implementation, Data Mapping

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