Customer Success Associate

Solution Engineer (Early Talent) – Customer-Facing Technical Role

Pune, India | Global Scope | 0–2 Years Experience

What We Do

FlytBase is an AI-native company building the Physical AI layer for the sky .

Our platform powers fully autonomous drone-in-a-box operations across energy, utilities, security, and infrastructure, integrating drones, docks, edge AI, and enterprise workflows into one intelligent system.

Headquartered in California with a high-velocity engineering base in Pune, FlytBase operates at AI speed. With 300+ deployments across 6 continents , we’re driving the shift from human-operated to self-driven skies.

The Role, Technical, But Customer-Facing

You’ll be the go-to engineer who makes sure our global customers actually win with autonomous drones.

Not support. Not ticket-jockeying.

This is a technical + customer-facing + high-ownership role where you help enterprises deploy, adopt, and scale autonomous operations.

You’ll work directly with customers across the US, Europe, APAC, LATAM, and the Middle East — guiding them through onboarding, solving technical challenges, and making sure FlytBase becomes mission-critical in their workflows.

If you’re early in your career, have built robotics / AI / drones during college, and love talking to people as much as you love solving technical problems this is the perfect launchpad.

What You’ll Own

• Onboard customers globally : Walk them through setup, workflows, mission automation, and best practices for autonomy.
• Solve real technical problems : Dive into logs, APIs, telemetry, integrations, and workflows to diagnose issues and guide resolutions.
• Drive product adoption : Teach customers how to use FlytBase for real operations — inspections, security, monitoring, emergency response, etc.
• Run demos + trainings : Lead hands-on walkthroughs with CXOs, field teams, and operators across time zones.
• Build value-delivery workflows : Create playbooks, checklists, and automation flows that make deployments smooth and repeatable.
• Become the “voice of the customer” : Share feedback with product and engineering to shape roadmaps and new capabilities.
• Create content customers love : Quick guides, how-to videos, docs, FAQs — all AI-accelerated.
• Use AI every day : Debug, summarize customer histories, automate responses, and scale your execution with tools like ChatGPT & Claude.

Who Thrives Here

Bonus Points

Bonus Points

Why FlytBase

Who You’ll Work With

Ready to Fly?

If this JD didn’t intimidate you but excited you we should talk.

P.S. If it felt too intense, this role probably isn’t for you. And that’s the point.