Walkin- Interview at Hyderabad-Technical support-Fresher

Service Desk Support Trainee | Job Description

One Liner :

Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions.

Must Have Skills : English Proficiency : Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to

• Hold clear, spontaneous, and productive conversations via phone.
• Write detailed, grammatically correct support emails and chat responses.
• Communicate complex technical issues to non-technical users in an understandable manner.

You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -

Principle duties and responsibilities | Job Description :

Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.

Follows documented procedures for issues presented and escalates further if need be.

When necessary, escalates issues to the SMEs / Leads for resolution.

Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.

Must Have Skills :

Knowledge, Skills and Abilities :

Required Skills & Qualifications :

Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support.

Strong customer service approach and attitude, multitasking, and documentation skills.

begin-approvals-addon-section

Service desk Support Engineer | Job Description

Summary :

Highly Proficient in Spoken & Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions & should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented.

Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to :

This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers.

You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -

Principle duties and responsibilities | Job Description :

Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.

Follow documented procedures for issues presented and escalate further if need be.

Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause.

Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs

Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary.

Assist in setting up, configuring, and installing new software and hardware.

Must Have Skills :

Knowledge, Skills and Abilities :

What We Offer :

1. Opportunities for professional development and career growth.

2. A collaborative and inclusive work environment.

3. Access to cutting-edge technologies and tools.

If you are interested please attend the walk-in interview and share the cv to

Regards,

Prathyusha Akurathi