Customer Relationship Executive

As a Customer Relations Executive at Oswaal Books learning pvt. Ltd, you will play a vital role in ensuring exceptional customer experiences and maintaining strong relationships with our clients. Your primary responsibility will be to liaise between clients and the company to address inquiries, resolve issues, and facilitate smooth communication. This position requires excellent interpersonal skills, a customer-centric approach, and a deep understanding of the printing and publishing industry.

Key Responsibilities :

1.  Client Communication :

• Serve as the main point of contact for clients, addressing their inquiries, requests, and concerns in a timely and professional manner.
• Build and nurture strong, long-lasting client relationships through regular communication and follow-ups.

2.  Order Coordination :

3.  Issue Resolution :

4.  Product Knowledge :

5.  Feedback Collection :

6.  Sales Support :

7.  Documentation and Reporting :

Qualifications :

1. Bachelor's degree in business, marketing, or a related field (preferred).

2. Proven experience in customer service or client relations in Banking, Insurance and any service industry.

3. Exceptional communication and interpersonal skills. (Mandatory)

4. Strong problem-solving abilities and a proactive approach to addressing client needs.

5. Proficiency in using CRM software and other customer management tools.

Skills Required

Customer Relationship, Interpersonal Skills, Client Satisfaction, Crm, Marketing