Customer Retention Executive-LAP

Roles and Responsibilities

A retention expert's primary responsibility is to  create a positive environment for customers and create solutions to common pain points as they arise . They focus on leveraging loyalty, engagement, and satisfaction to build lasting relationships between companies and customers.

• Manage customer retention through effective communication, issue resolution, and process improvements.
• Identify and resolve issues promptly to prevent churn and improve overall customer satisfaction.
• Collaborate with internal teams to implement process improvements that enhance the overall customer experience.
• Develop strong relationships with customers by understanding their needs and providing personalized support.
• Analyze data to identify trends and areas for improvement in customer retention strategies.

Skills Required

Loan Processing, Credit Analysis, Risk Assessment, Record Management, Customer Service