Customer Relationship Manager

We are looking for an experienced and customer-focused professional to join our team as a Customer Relationship Manager. As a Customer Relationship Manager, you will play a pivotal role in fostering positive relationships with our customers, ensuring their satisfaction, and driving customer loyalty. The ideal candidate should have a proven track record in customer relationship management, excellent communication skills, and a passion for delivering exceptional customer experiences.

Roles and Responsibilities :

1. Customer Engagement :

• Build and maintain strong, positive relationships with customers through regular communication and engagement.
• Proactively reach out to customers to gather feedback and address concerns.

2. Customer Satisfaction :

3. Issue Resolution :

4. Upselling and Cross-selling :

5. Customer Retention :

6. Communication :

7. Documentation and Reporting :

Qualifications : 1. Education :

2. Experience :

3. Communication Skills :

4. Problem-Solving :

5. Empathy :

6. Sales Acumen :

7. CRM Software :

Skills Required

Customer Relationship, Customer Satisfaction, Customer Engagement, Customer Retention, retention strategies , Crm, Sales