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Executive - Customer Relations

Executive - Customer Relations

Bureau Veritas GroupIndia
3 hours ago
Job description

Job Summary (Brief overview on the scope of job responsibility) :

  • Assist supervisor for paper work, such as preparing, distributing and collecting back the handling kit.
  • Distribute to and collect from the inspectors the inspection samples, issue quotations
  • and reports to the client / factory.
  • System maintenance such as IBMS, Summary report preparing.
  • Attend to clients' enquiries.

Interrelationships (Other Key Functional Or Communicational Lines)

  • Coordinate with local and overseas clients, factories and vendors.
  • Coordinate with supervisors, Assistant Manager, Sub-Regional Manager – IAA for all job related activities.
  • Job Responsibility & Accountability (Key Roles, functions & accountability) :

  • Co-ordination with HK-office, Clients, Selling Office and Vendors for inspection.
  • Receiving orders from CPSI HK as well as selling offices (Through IBMS) and collection of inspection reference details.
  • Collection of inspection reference details.
  • Coordinate with suppliers for scheduling inspections.
  • Update the schedule data with job allocation for concerned inspector in respective region.
  • Sample control and file keeping (log book maintenance).
  • Inspection files preparation.
  • Sending reports to client and follow up to match the TAT.
  • Handling of IBMS for inspection related activities.
  • Update all the weekly / monthly reports as per head office / other selling office requirements.
  • Invoice preparation.
  • Support the Sub-Regional Manager - IAA and supervisor for any other job as required.
  • Required Skills & Qualification : -

  • Graduate or above in any discipline.
  • Good command of English, both oral and written.
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    Customer Relation Executive • India

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