Customer Relationship Executive

US Accounting Coach is a leading institute specializing in US Accounting, Taxation, and Payroll training. We help aspiring professionals and working accountants build strong careers with practical, industry-focused knowledge.

Position Overview :

We are seeking a Customer Relationship Executive to manage client interactions, provide support to students, and maintain strong relationships with our learners and corporate clients. The role requires excellent communication skills, empathy, and a customer-first mindset to ensure a seamless learning and service experience.

Key Responsibilities :

• Act as the primary point of contact for students, prospects, and corporate clients.
• Handle inbound inquiries (calls, emails, messages) and provide timely and accurate information.
• Build and maintain long-term relationships with students by offering guidance and support throughout their learning journey.
• Maintain student records and update CRM systems with accuracy.
• Assist in enrollment, course coordination, and resolving student queries.
• Collect feedback from students and ensure continuous improvement in customer service.
• Collaborate with the sales and academic teams to ensure smooth delivery of programs.
• Follow up with prospects and support in lead nurturing.
• Support in retention and engagement activities for existing students.

Requirements :

What We Offer :

Job Type : Full-time

Pay : ₹20, ₹25,000.00 per month

Work Location : In person