Customer Service Representative

Job Description : Customer Service Representative

Project Role : Customer Service Representative

Project Role Description : Provide functional, technical, or administrative support to resolve customer problems and queries.

Summary

As a Customer Service Representative, you will be essential in ensuring customer satisfaction and maintaining positive relationships with clients. Your role involves addressing customer inquiries, troubleshooting issues, and providing timely and accurate solutions. You will collaborate with cross-functional teams to improve the customer experience and contribute to the overall success of the organization.

Roles & Responsibilities

• Expected to perform independently and become a Subject Matter Expert (SME).
• Actively participate in team discussions and contribute to problem-solving.
• Assist customers in resolving their queries and issues.
• Provide technical support and guidance to customers.
• Troubleshoot and diagnose network-related problems.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvement and suggest solutions.

Professional & Technical Skills

Additional Information

Skills Required

Customer Support, Problem-solving