Service Delivery Operations Representative

Job Title : Service Delivery Operations Representative

Project Role Description :

Assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost.

Key Responsibilities :

• Independently perform tasks and become a Subject Matter Expert (SME).
• Actively participate in team discussions and contribute to problem-solving.
• Manage and assign work assignments to the delivery team.
• Drive people management activities, including performance evaluations and career development.
• Ensure service delivery quality and cost efficiency.
• Collaborate with cross-functional teams to resolve issues and improve service delivery processes.
• Identify areas for improvement and implement process enhancements.
• Provide guidance and support to team members to ensure successful service delivery.

Must-Have Skills :

Good-to-Have Skills :

Qualifications :

Additional Information :

Skills Required

Microsoft 365