Customer Service Executive (IT)

Company Description

WebKorps is a global IT consulting and development company dedicated to providing innovative solutions to businesses across diverse industries. Driven by creativity, enthusiasm, and teamwork, WebKorps strives to push the boundaries of innovation while delivering maximum value at affordable prices. The company specializes in SaaS application development, UI / UX, cloud infrastructure, Salesforce implementation, and offers expertise in leading technologies and frameworks such as AWS, React, Python, and Ruby on Rails. WebKorps also delivers 24 / 7 customer support and excels in providing technical expertise in domains like healthcare, logistics, finance, and telecommunications.

Role Description

As a full-time Customer Service Executive (IT) based in Indore, you will be responsible for ensuring excellent customer experiences through efficient support and communication. Your day-to-day tasks will include handling customer inquiries, resolving technical issues, maintaining customer satisfaction, managing service requests, and working closely with team members to enhance the overall customer service process. This is an on-site role with opportunities to engage with clients and support the company's commitment to delivering quality service.

Qualifications

• Customer service-related skills, including Customer Support, Customer Service, and Customer Satisfaction
• Management and coordination skills, including Customer Service Management
• Interpersonal Skills for effective communication and client handling
• Problem-solving aptitude and ability to work in a fast-paced environment
• Experience in IT services and familiarity with IT infrastructure is an advantage
• Strong organizational and multitasking abilities
• Bachelor's degree in IT, Business, or a related field

Skills Required

Customer Support, Ruby On Rails, React, Customer Service, Customer Satisfaction, Customer Service Management, Python, It Infrastructure, Aws