Support Engineer - Mobile Platform

We are looking for ambitious and authentic Support Engineers who are excited to bring fresh ideas from all areas to their work, including artificial intelligence, natural language processing, UI design, mobile, information retrieval, distributed computing, large-scale system design, networking and data storage, security, and more. As a Support Engineer at DevRev, you will have the opportunity to build things that truly matter and to work with a thriving global team.

Responsibilities :

• Guide and support customers in integrating DevRevs SDKs into their iOS and Android applications.
• Troubleshoot and resolve complex mobile SDK issues across native and hybrid platforms Android, iOS, React Native, Cordova, Flutter).
• Investigate and debug problems using logs, analytics, and debugging or monitoring tools like Datadog.
• Collaborate with engineering and product teams to escalate, document, and resolve product-level bugs.
• Use tools like Postman to validate APIs, inspect payloads, and assist with SDK-backend interactions.
• Create and maintain support documentation, FAQs, and integration guides.
• Proactively monitor system health and provide feedback for SDK improvements.

Requirements :

Preferred qualifications :

Nice-to-Have :

(ref : hirist.tech)