Accenture Is Hiring Customer Service Salary 6.7lks Call Shaina@7848820047

Engage business partners to gather requirements and translate functional needs into technical / functional specifications for Oracle Fusion SCM solutions. Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident. Interact directly with customers, follows through on all assignments and takes ownership of customer issues. Consult with Management in directing resolution of critical customer situations. Knowledge gain and sharing - achieve knowledge