Helpdesk Support

Helpdesk Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments.

Roles and Responsibilities

• Working with customers / team members to identify application and system issues and advising on the solution
• Handle customer complaints
• Provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolution
• Keep records of customer interactions
• Process customer accounts and file documents
• Logging and keeping records of customer queries and feature request

Qualifications

Skills

Skills Required

customer interactions, Communication Skills, Analytical Skills, Time Management Skills, Customer Handling, application training