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Finacle Helpdesk Support L1

Finacle Helpdesk Support L1

ConfidentialMumbai
30+ days ago
Job description

Roles and Responsibilities :

Should be skilled in following :

  • Knowledge of Finacle Menu Options (CBS 7. 0. 25 / UBS version 10. 2. 18), Business Logic of banks, handling calls, managing EOD / BOD operations of bank
  • Knowledge of Core Banking Solutions, banking support
  • Troubleshooting of issues observed / reported on day to day basis Working knowledge on Service Ticketing / Management Solutions
  • Minimum One year experience of working in Similar Projects as Application L1 at Scheduled Commercial Banks in India

Basic Qualifications :

  • Should be Science / Commerce / Engineering Graduate, preferably, BE / B. Tech / MCA / MBA
  • Strong problem-solving and analytical skills
  • Effective communication and teamwork abilities
  • Eagerness to learn and adapt to challenging technical tasks

    • Other Qualifications :

  • Advanced degree in a related field is a plus
  • Relevant certifications or training a plus

    • Skills Required

    Core Banking Solutions, Troubleshooting

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