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Helpdesk Support Engineer

ConfidentialMumbai

4 days ago

Job description

Description

We are seeking a Helpdesk Support Engineer to join our IT team in India. The ideal candidate will provide technical support to our users, troubleshoot issues, and ensure that our IT systems run smoothly.

Responsibilities

Provide first-level technical support to end-users via phone, email, or chat.
Diagnose and resolve hardware and software issues on user devices.
Install, configure, and maintain computer systems and applications.
Document support requests and solutions in a ticketing system.
Assist in the onboarding process for new employees, including setting up their workstations.
Collaborate with other IT team members to improve support processes and customer satisfaction.

Skills and Qualifications

Basic understanding of computer hardware and software systems.

Familiarity with operating systems such as Windows, macOS, and Linux.

Knowledge of common networking concepts and troubleshooting techniques.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and manage multiple tasks.

Problem-solving skills and attention to detail.

Experience with ticketing systems and remote support tools is a plus.

Skills Required

Active Directory, Windows Os, ticketing systems , Software Installation

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Support Engineer • Mumbai