Support Engineer
AideWiser SolTekKalyan-Dombivli, IN14 hours ago
Job descriptionMinimum 8 years of experience in a customer-facing technical role within a software organization. Fluent in written and spoken English . Ability to support EU or US time zones based on business needs. Advanced proficiency in PHP and Apache-based web applications . Strong understanding of Linux and Windows operating systems. Solid experience with containerization technologies ( Docker ). In-depth knowledge of MySQL and Cassandra database systems. Hands-on experience with scripting languages , network protocols , and database performance tuning . Proficient in JIRA for issue tracking and case management. Strong ability in remote troubleshooting and system diagnostics. Excellent written, verbal, and presentation communication skills. Proven analytical and problem-solving capabilities. Ability to work independently and collaboratively in cross-functional teams. Skilled at managing and supporting multiple products and technologies simultaneously. Familiarity with open-source development languages. Proficiency in Java . Passion for adopting new and emerging technologies.
Job Title : L3 Support Engineer
Job Summary :
The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for clients. Working closely with customers, internal teams, and development engineers, you will ensure timely problem resolution and contribute to improving product usability. We seek a skilled professional to deliver advanced support, maintain product performance, and enhance customer satisfaction.
Roles & Responsibilities :
- Provide effective customer service by leveraging in-depth knowledge of company products.
- Collaborate with cross-functional teams to exceed customer service expectations.
- Troubleshoot installation and testing issues across various programming languages and build environments.
- Escalate issues to the R&D team and Support Manager based on severity, ensuring timely communication with customers regarding status and resolution.
- Share technical expertise and best practices with customers and internal support teams to foster continuous learning.
- Develop and maintain a knowledge base of known issues, workarounds, and solutions to improve resolution efficiency.
- Collect and relay customer feedback on features, bugs, and enhancements to the Product team.
Required Experience :
Required Technical Skills :
Required Soft Skills :
Nice to Have :
Create a job alert for this search
Support Engineer • Kalyan-Dombivli, IN
Related jobs
)
- Promoted
Application Support Engineer
Sycamore Informatics Inc.Thane, IN Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
LxmeMumbai, Maharashtra, India At LXME, we’re building India’s first full-stack financial platform for women — designed to help.We’re on a mission to create real impact, and.
The Technical Support Specialist is responsible for pr...Show moreLast updated: 1 day ago
- Promoted
- New!
Support & Integrations Engineer
Pramaan LabsKalyan-Dombivli, IN Support & Integrations Engineer.Support & Integrations Engineer.SaaS company transforming how e-commerce merchants manage inventory and data.
As one of the first hires in this function, you’ll opera...Show moreLast updated: 14 hours ago
- Promoted
Support Engineer
DoubleTickmumbai, maharashtra, in As a Support Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
Mech-Mind RoboticsThane, IN Support the sales strategies and customer interaction of the outside sales team.Develop and implement processes between sales and solutions engineering.
Coordinate and participate in technical demon...Show moreLast updated: 2 days ago
- Promoted
Personalized Support Engineer (Technical Support with Ticketing Tool Exp)
TELUS DigitalKalyan-Dombivli, IN The Personalized Support Engineer (PSE) is a member of the Global Personalized support.They are responsible for handling Phone Numbers.
Technical Account Managers (TAMs.Global PSE team advocates for...Show moreLast updated: 1 day ago
- Promoted
- New!
Technical Support Engineer
TerraGiGthane, maharashtra, in Technical Support Engineer - Infrastructure & Cloud.We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enor...Show moreLast updated: 10 hours ago
- Promoted
L1 Support Engineer
SaasAntthane, maharashtra, in The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interacti...Show moreLast updated: 24 days ago
- Promoted
Tier 1 Technical Support Engineer
Trantorthane, maharashtra, in Rotational 8 hours shift (5 days a week).As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users.You will b...Show moreLast updated: 23 days ago
- Promoted
Technical Support Engineer
Cimpressdombivli, maharashtra, in The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic.
The candidate will coordinate with cross-fu...Show moreLast updated: 21 days ago
- Promoted
Technical Support Engineer
CMA CGM Global Business Services (India)Thāne, Republic Of India, IN The Support Analyst Level 3 provides expert-level support to all global operational Manhattan Active customers and associated add-on applications on a 24x365 basis, ensuring issues are proactively ...Show moreLast updated: 2 days ago
- Promoted
- New!
Technical Support Engineer
Evalify-IQmumbai, maharashtra, in Provides level 1 technical support to end users on computer-related technical problems to assigned accounts / customers through voice support.
Taking ownership of customer issues reported and respond...Show moreLast updated: 10 hours ago
- Promoted
Technical Support Engineer
MphasisMumbai, Maharashtra, India We are seeking a skilled and customer-focused Service Desk Consultant with 2 years of experience in IT support and troubleshooting.
The ideal candidate will have hands-on expertise in secure fil...Show moreLast updated: 21 days ago
- Promoted
Technical Support Engineer
Viable Search Consultantsmumbai, India To look into issues and resolving quires.Analysing corporate travel policies.To resolve tickets representing staff - generated technical requests or problems and troubleshoots technical and process...Show moreLast updated: 17 days ago
- Promoted
Technical Support Engineer
AVI-SPLmumbai, maharashtra, in The AVI-SPL Onsite Technical Support Engineer role will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers a...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Support Engineer
AtlassianMumbai, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 14 hours ago
- Promoted
Technical Support Engineer
Alvaria CXKalyan-Dombivli, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
Support Engineer
ConfidentialMumbai, India As a Support Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless...Show moreLast updated: 6 days ago