Service Desk Executive

Job Description

We are seeking a skilled Service Desk Executive to join our team in India. The ideal candidate will be responsible for providing technical support and ensuring a seamless experience for our users. You will be the first point of contact for technical issues, working to resolve them efficiently and effectively.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or chat.
• Diagnose and resolve hardware and software issues in a timely manner.
• Manage service requests and incidents using the ticketing system.
• Escalate complex issues to appropriate technical teams when necessary.
• Document troubleshooting steps and resolutions for future reference.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Participate in team meetings and contribute to continuous improvement initiatives.

Skills and Qualifications

Skills Required

Itil Framework, Remote Support, Active Directory